Your data

The Driver Data Notice, version 1.10 of 15 October 2026, explains what GuyWay collects about you, why, who can see it and for how long. This page is a summary; the notice is the text that applies. You confirm it in the app by typing your full name. Version 1.10 adds Cloudflare, which carries the connections between the apps and GuyWay's servers, to the service providers in section 5. It is in force from 15 October 2026, and you confirm it before you go online. When you confirm it, you also give your permission for the check of your walk round photos described below. Reading your documents with AI and translating your chat with AI are optional: a box, ticked unless you untick it, asks when you sign your agreements or confirm the notice, and you can turn either one on or off at any time in Account and data. With reading off, you type your document's details yourself and GuyWay staff check them. With translation off, your messages go as you typed them and the rider's are shown untranslated. Apart from those choices, the notice is not a consent you can withdraw: the data it describes is what your agreements need to work.

Where you find it

Open the Account tab, tap Account and data, then Driver Data Notice under Privacy and data. The row shows the version you confirmed. To confirm, read the notice, type your full name and tap I have read it. Download your data on the same screen gives you everything GuyWay holds about you as one file. The data contact named in section 1 of the notice is Peter Lorenzo, Chief Executive Officer, at Peter@guyway.gy, or through the app.

Elements

Data	Why it is collected
Identity and contact details, licences, TIN, NIS and checks	Vetting, the insurer's approval, tax and legal obligations
The bank account for your statement	Settling your monthly statement
App, phone and car data while you are logged on	Location and how the car is driven, and the trips and trip requests you handle. Used for dispatch, fares, the statement, safety and planning the service
Car telematics	The location, condition and use of the car, whenever it is driven, logged on or not
Hub CCTV	The security of the fleet and the condition of each car at delivery and return
Rider feedback, complaints and incident reports	Following up on rides and incidents
Statement and payment records	The monthly statement
Your acceptance of each agreement and notice	Evidence of what you accepted
Your document scans and the details read from them	Your documents on file. An automated assistant reads the printed details; you check them, and a person at GuyWay reviews the document
Profile photo	Shown to riders
Your phone's battery level, and whether it is charging or saving power	Sent with your location while you are logged on, to send your location less often when the battery is low and so the desk can see when your phone may stop
Messages and voice notes with riders	The ride chat, and the translation of each written message into each person's language
Your SOS contacts	Their name, number and how you know them, to reach them when you press SOS
Your walk round of the car	The photos of the four sides and the plug, the damage you mark, the charge and the odometer, at the start and end of each slot. They record the car's condition, cleanliness and charge, to settle any question about damage, cleaning or charging

Who sees it

Who	What
GuyWay	Only the people who need it for the purposes in the notice. Document photos only by you and the reviewers. Walk round photos only by you and GuyWay staff
Service providers	Named in section 5 of the notice, with what each does and where. GuyWay's servers are in the United States, and most providers are there too
The insurer	For your approval as a driver and for any claim
Police, the GRA and other authorities	Where the law requires it
Riders, and anyone a rider shares the trip with	Your name, photo, driver ID, the car's registration, where the car is from acceptance to the end of the trip, the messages and voice notes you send the rider, and the trip receipt
OpenAI	Document photos, only to read the printed details (optional), and a smaller copy of each walk round photo, only to check it shows the view asked for, in the United States. Instructed not to store them, and does not train on them. May keep them for up to 30 days to detect abuse of its service. Do not photograph people; if the check doubts a photo you can retake it or keep it, and it never stops your slot
OpenAI	Written ride messages, only to translate them (optional), with names, phone numbers and trip PINs removed, in the United States

How long it is kept

Information	Kept for
Trip records, receipts, statements, payment and bank records	8 years after the end of the year
Identity, licence, TIN, NIS and check records; other platform records; acceptance records	The term of your agreements plus 8 years
App location while logged on but not on a trip	Up to 3 years
Car telematics	6 years
Hub CCTV	3 years; a delivery, a return or an incident, 6 years
Feedback, complaints and incident reports	3 years after the matter is closed
Document photos and the details read from them	8 years after the document is replaced or your agreements end. A scan you never send is deleted after 7 days
Phone battery level	Only the latest reading, deleted 7 days after it was sent
Messages and voice notes with riders, and translations	30 days. A message reported to GuyWay is kept with the report
SOS contacts	Until you remove the contact
Walk round photos and records	400 days; 6 years if a damage report is opened from the walk. A walk round you never send is deleted after 2 days

Rules that apply

Rule	Detail
Location	The app records your location only while you are logged on. The car's telematics record whenever the car is driven
Your rights	See, correct or ask to delete what GuyWay no longer has a reason to keep. GuyWay answers within 30 days
Complaints	To GuyWay, and to the Data Protection Commissioner once the Data Protection Act 2023 is in force
Declining	Declining or ignoring a trip request or a suggestion carries no consequence
New versions	A change that materially widens what is collected or who sees it takes effect 30 days after notice. A new version is published in the app, and once it is in force you confirm it before you go online