Documents you need

GuyWay keeps a copy of each document on your driver record, with its expiry date where it has one. You cannot go online until every required document is on file and approved.

When GuyWay adds a new required document

A newly required document does not stop you on the day it is added. The Documents screen shows it as due by a date, 30 days ahead unless GuyWay sets another, and you can go online and take rides until then. From that date it is required like the others. If you already filed an earlier copy that has expired, the same wait applies. A document that must be in place at once, such as insurance or a legal requirement, is set up without the wait, and you cannot go online without it from the day it is added.

Where you find it

Open the Account tab and tap Documents. Home also shows Open documents when something is missing or about to expire. Each row shows the document, its state and, where it has one, its expiry date.

You send a document by scanning it in the app. Tap the row, photograph the document, check what the app read from it, and tap Everything is right, send it. See Renew a document for the steps.

Elements

Document	When	Expiry tracked
Driver's licence	Before your first ride	Yes
Driver Vehicle Rental Agreement	Before your first ride, signed in the app	No
Platform Agency Agreement	Before your first ride, signed in the app	No
Hire car licence	Within 60 days	Yes
Police clearance certificate	Within 60 days	Yes

For the hire car licence and the police clearance, open Documents and, under Not ready yet?, tap the document to provide it later. You can go online meanwhile, and the row shows the date it is due, 60 days ahead. You are reminded 7 days before. If it is still not sent by then, you cannot go online until it is approved.

You do not need to bring an insurer approval: GuyWay puts you on the insurer's register itself. Your agreements print your name, address and licence number from your driver's licence. GuyWay can add a document type; it then appears on the same screen.

Rules that apply

Rule	Detail
Scanning	Cards are scanned front and back
Reading	An automated assistant reads the printed details to fill the form. You check every line before sending, and a person at GuyWay reviews the document
Review	The desk checks a document within one working day, and the app tells you when it is approved
Warning	From 30 days before the expiry date, the row shows Expires soon and Home shows a documents banner
Renewing early	A renewal waiting to be checked does not stop you while the document it replaces is in date. The row says "Your current one is good until" and the date
Expiry	A document is valid to the end of its expiry date. The day after, you go offline, even if you are online at the time. A trip already started is finished first. A ride you accepted but have not started goes to another car
Back online	When the renewal is approved
Copies	Stored encrypted, for the periods in the Driver Data Notice. A scan you start and never send is deleted after 7 days

States

State	Meaning
To do	Not on file yet
Being checked	Sent, waiting for the desk
Approved	Checked and valid
Expires soon	Within 30 days of its expiry date
Expired	Past its expiry date
Not accepted	Sent back. The row says what to fix
Not required	Optional; it does not stop you going online

Note bring the originals to your first meeting with GuyWay. After that, renewals are scanned in the app.