Search the help centre
Driver app help
Help for drivers using GuyWay Driver, from applying to the monthly statement.
37 articlesRider app help
Help for the GuyWay rider app: your account, booking, the ride, paying, fees, GuyWay for Business, and getting help.
41 articlesFrequently asked questions
Short answers for operations, drivers and riders. Every answer states GuyWay's published facts; where a figure is not published yet, the answer says to check with GuyWay operations.
49 questionsGetting started
No getting started articles yet.
Frequently asked questions
- What is a slot?A block of hours you hold a car for. You pick a line of slots for the season in the app.
- What if I cannot work one of my slots?Answer No to the day-before question for one slot; ask the desk to give up a whole line.
- Where do I collect and return the car?At the GuyWay hub, 2874 Greenfield, Providence. You walk round the car in the app with four photos and any damage, then the desk confirms.
- How do I charge the car at the hub?Plug in at a hub charger; the charging card and the charger are for this car only.
- What charge level should the car have when I return it?Hand the car back plugged in; your Schedule 1 sets any handover charge level.
- What happens when the battery gets low?At 25 percent you get a WhatsApp recall; at 15 percent you cannot go online.
- What is my key card and what if I lose it?The card unlocks and starts the car; report a lost card on WhatsApp at once.
- Do I need a Tesla account or the Tesla app?No. GuyWay drivers never sign in to a Tesla account. The key card is the only key and the GuyWay Driver app is the only app you need.
Recently updated
- Where GuyWay operates The areas where a GuyWay ride can start and end, the areas not served yet, and the hours.
- Report a problem or dispute a fare Report a problem from the trip for an answer on the spot, write to customer service in the app or on WhatsApp, and see which refunds or credit apply.
- Lost item Report something left in the car from the trip. The driver is told at once, and GuyWay returns the item free.
- Book and get help on WhatsApp What you can do with GuyWay on WhatsApp at +592 655-7775, and how WhatsApp rides show in the app.
- App problems Cannot go online, no offers, no signal, the sign-in code, and what the app saves while the signal is gone.
- Your two agreements What the rental agreement and the platform agreement each cover, and how you sign them in the app.