RideCheck

While you are in the car, GuyWay watches for three things that can mean something is wrong. When one happens, you get a notification and the ride screen asks Is everything OK?

When GuyWay asks

What happened	Detail
A long unexpected stop	The car has not moved for several minutes, away from your pickup, your stops and your drop-off
The car left the route	The car has stayed well away from the planned route, or gone further out than your trip was going. See Off-route alerts
The trip ended early	The trip was ended far from your drop-off

Nothing is asked on the way to the pickup, and waiting at your pickup, a stop or the drop-off never counts.

Elements

Element	What it does
The notification	Is everything OK? Tapping it opens the ride screen on the question
I'm OK	Closes the question. Nothing is sent to GuyWay operations
I need help	Alerts GuyWay at once, the same as holding SOS, and shows Call 911, Call operations and Share trip

Rules that apply

Rule	Detail
No answer	If you do not answer within a few minutes, GuyWay operations gets a ticket and may call you or the driver
One question at a time	You are asked once about each stop or detour. If the stop goes on much longer, or the detour gets much worse, you are asked again
Far outside your trip	If the car goes much further out than your trip was going, operations is told at once, and you are still asked
The driver	During the trip the driver gets the same notification in GuyWay Driver. Their answer never closes yours
A ride for someone else	If you booked the ride for another person, you are not asked: operations calls the person riding if nobody answers
Lost contact	If the car stops reporting its position, nothing is asked. A stop is only counted from positions GuyWay can trust
What operations sees	The ride, what happened, for how long, the last known position of the car, and your answer or that there was none

What to do

Situation	Action
Traffic, a queue at the bridge, or a stop you asked for	Tap I'm OK
You feel unsafe or something is wrong	Tap I need help, or hold SOS. See Use SOS
You are in danger right now	Call 911

Note GuyWay does not publish the exact distance or time that raises a question.