Notifications and quiet hours

GuyWay reaches you two ways: notifications from the GuyWay Driver app, and WhatsApp messages. Ride offers come as notifications, with a sound, even when the app is closed, so notifications must be on before you can go online.

Where you find it

Open the Account tab and tap Safety and notifications. The screen holds SOS, your SOS contacts, Offers when the app is closed, the notification switches, the quiet hours and Accessibility.

Elements

Switch	What it controls
Alert the phone when a ride is offered	The sound on a ride offer
A scheduled ride is about to start	The reminder before a booked pickup
The rider cancelled	A notice when a rider cancels your ride
The month's statement is ready	A notice when your statement is issued
A reply on a line you questioned	A notice when the desk answers

These always reach you, at any hour, and have no switch: battery recall and battery critical, a 48-hour notice on your car, and anything the safety desk sends.

Message	Channel	What it means
Ride offer	App	A ride for you. Accept or decline before the clock runs out
Ride request near you	App	A ride is waiting near you and your phone has gone quiet. Open the app
Battery recall	WhatsApp	The car is at or below 25 percent. Finish this ride, then return to the hub to charge
Battery critical	WhatsApp	The car is at or below 15 percent. Do not take new rides. Return to the hub now
48-hour notice	App notification, banner on Home, and WhatsApp (SMS if you have not opted in)	A non-return notice under clause 6.3 of your rental agreement has been given on your car, with the time to return it by
Zone suggestion	App	A busy zone near you needs a car. Saying no costs nothing
Flight landed	App	The flight of your airport pickup has landed
Lost item	App	A rider reports leaving something in the car
A car is free now	App	A car is free at the hub for a slot. The first driver to take it gets it
Your slot was given to another driver	App	A slot you held now has another driver on it
Document reminder	App, in your messages from the GuyWay team	A document expires soon, or has expired
Rider on the way	App	A scheduled ride is about to start
Rider cancelled	App	The rider cancelled; you are free for the next offer
Statement ready	App	The month's statement is available
Query answered	App	A reply on a line you questioned

Rules that apply

Rule	Detail
Quiet hours	23:00 to 05:00 Georgetown time. A message that is not critical is held and sent at 05:00
Online or in your slot	Quiet hours do not apply while you are online, during your slot, or in the two hours before your slot starts. A message held earlier in the night is sent as soon as you go online or come within two hours of your slot
Once per level	One battery message per car and level at most every 30 minutes
On the cable	Plugging in ends a battery alert
Names	Battery messages name the car by its code, for example GW-012, never you
Required	Notifications must be on to go online. If they are off, Home says so and Open settings takes you to the switch
Know it is us	Save GuyWay Safety to contacts saves GuyWay's numbers, so a safety call shows as "GuyWay Safety"

The battery messages read, for example: "GuyWay: GW-012 is at 24% with about 37 km above the reserve. Finish this ride, then return to the GuyWay hub at 2874 Greenfield, Providence to charge." and "GuyWay: GW-012 is at 14%. Do not take new rides. Return to the GuyWay hub at 2874 Greenfield, Providence now."

Note WhatsApp messages come from the GuyWay business number. Replies reach the team, but for anything urgent call +592 655-7775.